Privacy policy

Garden Innovations Ltd Last updated: November 2025

Garden Innovations Ltd (“we”, “us”, or “our”) operates the website https://www.upgradeyourgarden.co.uk (the “Website”). We are committed to protecting your privacy and complying with the UK GDPR and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our Website or submit an enquiry.

1. Who we are Garden Innovations Ltd is a garden design and landscaping company based in Leicestershire, UK. Company number: [add your company number if registered] Registered address: [add your registered office address] Data Controller contact: contact@upgradeyourgarden.co.uk

2. Information we collect

We only collect personal data when you voluntarily submit it via the contact/enquiry form embedded on our Website. The information typically includes:

• Name
• Email address
• Telephone number
• Any details you choose to include in your message (e.g. address or project details)

We do not use cookies for tracking or analytics that collect personal data. The only cookies present are strictly necessary cookies created by WordPress and Elementor for the basic functioning of the Website.

3. Third-party services we use

• Elementor & WordPress – Used to build and host the Website. No personal data is shared with Elementor Ltd unless you submit the contact form (data is then processed only on our hosting server).
• Google Fonts – Fonts are loaded directly from Google’s servers. Google may collect anonymised data (e.g. IP address) when fonts are requested. We have configured Google Fonts in “no-cookie”/privacy-friendly mode where possible. See Google’s Privacy Policy: https://policies.google.com/privacy
• Web hosting – Our Website is hosted in the UK/EU on servers that are GDPR-compliant.

4. How we use your information

We only use the information you provide through the contact form for the following purposes:

• To respond to your enquiry or provide a quotation
• To arrange consultations or site visits
• To perform the garden design, installation, or maintenance services you request

We do not use your data for marketing unless you explicitly opt in (we currently do not send marketing emails or newsletters).

5. Legal basis for processing

• Responding to your enquiry and providing a quote: Legitimate interests (Art. 6(1)(f) GDPR)
• Performing a contract for garden design/landscaping services: Contract (Art. 6(1)(b) GDPR)
• If you give explicit consent for marketing in the future: Consent (Art. 6(1)(a) GDPR)

6. How long we keep your data

We keep enquiry data only for as long as necessary to fulfil your request and for a reasonable period afterwards in case of follow-up questions or complaints (normally no longer than 12 months). If you become a customer, project-related data is kept for 7 years to meet tax and legal requirements.

7. Your rights under GDPR

You have the right to:**

• Access your personal data
• Rectify inaccurate data
• Request erasure (“right to be forgotten”)
• Restrict or object to processing
• Data portability
• Withdraw consent (where applicable)
• Lodge a complaint with the UK Information Commissioner’s Office (ico.org.uk)

To exercise any of these rights, please email contact@upgradeyourgarden.co.uk

8. Data security

We use appropriate technical and organisational measures (SSL encryption, restricted access, secure UK/EU hosting) to protect your data against unauthorised access, loss, or alteration.

9. Children

Our services are not directed at children under 16. We do not knowingly collect personal data from children.

10. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the “Last updated” date.

11. Contact us

If you have any questions about this Privacy Policy, please contact: Garden Innovations Ltd Email: contact@upgradeyourgarden.co.uk Phone: 07947 905196